Shipping policy

Last updated: September 5, 2026

Thank you for shopping with Moda Horizon.

This Shipping Policy explains how orders placed through modahorizon.com are confirmed, processed, and delivered within the United States.

1. ORDER CONFIRMATION

After you place an order, you will normally receive an order confirmation by email.

Your confirmation may include:

  1. Order number
  2. Products ordered
  3. Order total
  4. Shipping address
  5. Other relevant order details

Please review the information carefully.

If you notice an error, contact support@modahorizon.com as soon as possible.

2. ORDER PROCESSING

Orders are generally processed within 1–2 business days.

Business days generally exclude weekends and U.S. federal holidays.

During unusually busy periods, promotions, severe weather, or holidays, processing may occasionally take longer.

3. SHIPPING AREA

Moda Horizon ships throughout the United States.

This policy applies to orders delivered to U.S. addresses.

4. ESTIMATED DELIVERY TIME

Estimated delivery is 3–5 business days after dispatch.

This delivery estimate is separate from the 1–2 business day processing time.

5. SHIPPING COST

Our standard shipping charges are:

  1. Orders up to $50: $5.99
  2. Orders over $50: Free standard shipping

The applicable shipping charge will be displayed during checkout before you complete your purchase.

6. FREE SHIPPING

Free standard shipping is available on orders with a qualifying merchandise value over $50.

An order of exactly $50 is subject to the standard $5.99 shipping charge.

7. SHIPPING TIME REPRESENTATIONS

We intend to process and ship orders in accordance with the timeframes stated on our website.

Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, sellers must have a reasonable basis for advertised shipment timeframes.

8. SHIPPING DELAYS

If we determine that we cannot ship your order within the promised shipment timeframe, we will provide appropriate notice.

Where required, you will be given the choice to:

  1. Agree to the revised shipping timeframe, or
  2. Cancel the affected order for a prompt refund

The FTC requires this type of delay option when a seller cannot ship within its promised time.

9. TRACKING

Where tracking is available, tracking information will normally be sent after the order has been dispatched.

Tracking may take some time to update after the shipping carrier receives the package.

10. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address.

If you notice an error before shipment, contact us immediately.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes once fulfillment has progressed.

11. ADDRESS ISSUES AFTER SHIPMENT

If a package is returned because the customer provided an incorrect or incomplete address, contact us for assistance.

Any reshipment arrangements will be communicated before the package is sent again.

12. FAILED DELIVERY

If a delivery attempt is unsuccessful, the carrier may provide instructions for:

  1. Redelivery
  2. Pickup at a carrier location
  3. Delivery to an authorized location
  4. Another available delivery arrangement

Please follow the carrier's instructions where appropriate.

13. PACKAGES MARKED DELIVERED

If tracking shows your package as delivered but you cannot locate it, please:

  1. Check around the delivery location
  2. Check with household members
  3. Check with neighbors where appropriate
  4. Review carrier delivery photographs or notices
  5. Check any designated delivery location

If the package still cannot be located, contact support@modahorizon.com.

14. LOST PACKAGES

If a package appears to have been lost in transit, contact us.

We may work with the shipping carrier to investigate the shipment.

We will provide an appropriate resolution based on the circumstances and applicable requirements.

15. DAMAGED PACKAGES

If your product arrives damaged, contact support@modahorizon.com.

Please include your order number and photographs of the product and packaging where possible.

16. ORDER CANCELLATION BEFORE SHIPMENT

You may request cancellation before the order has shipped.

Contact support@modahorizon.com as soon as possible.

If the order has already shipped, you may use our 30-day return process after delivery.

17. INTERNATIONAL SHIPPING

Moda Horizon currently provides shipping under this policy to United States addresses only.

18. CONTACT US

Moda Horizon
Operated by Moosa Karim

424 Jackson Square Dr
Lexington, North Carolina 27295
United States

Email: support@modahorizon.com
Phone: +1 336 909 4819
Website: modahorizon.com