Refund policy

Last updated: September 5, 2026

At Moda Horizon, we want the return process to be clear and straightforward.

This policy applies to purchases made through modahorizon.com.

1. 30-DAY RETURN PERIOD

You may request a return within 30 calendar days after delivery.

To qualify under our return policy, the return request must be made within this 30-day period.

2. RETURN ELIGIBILITY

To help us process your return, products should be returned:

  1. In substantially the same condition in which they were received
  2. With included accessories, parts, or components
  3. With original packaging where reasonably available

Reasonable inspection of a product after delivery does not automatically prevent a return.

3. NON-RETURNABLE PRODUCTS

Moda Horizon currently has no general category of non-returnable products.

Products sold through our store are eligible for consideration under this 30-day return policy, subject to the conditions described on this page.

4. HOW TO START A RETURN

To request a return:

  1. Email support@modahorizon.com
  2. Include your order number
  3. Identify the product you wish to return
  4. Provide a brief reason for the return
  5. Include photographs if the item arrived damaged, defective, or incorrect

We will review your request and provide return instructions.

5. FREE RETURN SHIPPING

Moda Horizon does not charge customers return shipping fees for eligible returns under this policy.

Once your return request is approved, we will provide a prepaid return shipping label.

Please use the provided label and follow the return instructions supplied by our support team.

6. RETURN METHOD

Eligible products are returned by mail using the prepaid return label provided by Moda Horizon.

Do not send a return without following the return instructions provided by our support team, as this may delay identification and processing of the return.

7. BUYER'S REMORSE RETURNS

Our 30-day return policy applies to eligible change-of-mind or buyer's-remorse returns as well as product issues.

Eligible buyer's-remorse returns receive a prepaid return label, with no return shipping charge to the customer.

This helps keep the policy consistent with the information Google expects merchants to disclose regarding return windows, return methods, and return fees.

8. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, or different from what you ordered, contact support@modahorizon.com.

Please provide:

  1. Your order number
  2. The product name
  3. A description of the problem
  4. Photographs or video where helpful

We will review the issue and provide appropriate return or refund instructions.

9. REFUND REVIEW

Once we receive your returned product, we will inspect it and determine whether the return meets the requirements of this policy.

We will notify you if the return is approved or if additional information is required.

10. REFUND PROCESSING TIME

For an approved return, the refund will be issued within 10 business days after the returned item is received and approved.

Refunds will normally be sent to the original payment method used for the purchase.

11. BANK PROCESSING TIME

After Moda Horizon issues a refund, your bank, credit card issuer, or payment provider may require additional time to post the funds to your account.

That additional financial-institution processing time is outside Moda Horizon's direct control.

12. ORIGINAL SHIPPING CHARGES

If you paid the standard $5.99 outbound shipping charge, that original shipping charge is generally not refunded for a buyer's-remorse return unless we state otherwise or applicable law requires it.

If the return results from our error, such as an incorrect, damaged, or defective item, we will address any applicable shipping-related amount as part of the resolution.

13. EXCHANGES

If you want a different product, color, or variation, contact support@modahorizon.com.

Where an exchange is available, we will provide instructions.

Availability of a replacement product cannot be guaranteed.

14. RETURN ADDRESS

Do not assume that our public business address is the return-processing location.

After your return request is approved, we will provide the correct return instructions and prepaid return label.

15. ABUSE OF RETURN POLICY

We may refuse fraudulent, abusive, or manipulated return requests where permitted by law.

This includes returns involving products not purchased from Moda Horizon or deliberate misuse of our return process.

16. CONTACT US

Moda Horizon
Operated by Moosa Karim

424 Jackson Square Dr
Lexington, North Carolina 27295
United States

Email: support@modahorizon.com
Phone: +1 336 909 4819
Website: modahorizon.com